CarParts.com Reviews

CarParts.com has an overall rating of 4.8 based on 29 reviews. Customer feedback on CarParts.com is mixed: CarParts.com reviewers highlight positive aspects like wide selection of parts, competitive pricing, user-friendly website, fast shipping, which strongly appeal to DIY car enthusiasts and professional mechanics. However, CarParts.com is often criticized for its customer service issues, occasional stock shortages, shipping delays, confusing return policy.

4.8/5.0

29 reviews

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All CarParts.com Reviews (29)
LoriSmith
May 25, 2026
"Small mix-up, but they made it right"
I got the wrong item at first and one part was missing, which was a little annoying, but support was easygoing and actually helped sort it out. The missing piece showed up later, so it all worked out in the end. If this happens to you, I’d say just reach out to customer service before stressing too much, they were chill about fixing it.
hello_alicia403
May 20, 2026
"I was able to find the parts…"
I was able to find the parts I needed quickly. The menus made sense, and the search worked well, so I didn’t have to click around forever. That part was smooth. I just wish the overall experience felt a little more helpful, because when I had a question, I kind of felt dismissed instead of actually listened to.
Richard-hill
May 11, 2026
"OEM fit was right the first time"
I ordered a replacement mirror for my Honda and wasn’t totally sure it was going to match the original one. You know how these parts can look right online but then show up slightly off, right?

CarParts.com had it listed by year and trim, so I went with that, and it ended up bolting on without any extra messing around. The plug matched too, which was probably the biggest relief for me.

Shipping was fine, and once it was on, it looked just like the factory mirror to me. Saved me from dealing with the dealer, so I’d say it worked out well.
Ulysses_elliott87
May 10, 2026
"Fit right and wasn’t a hassle"
I put this on sometime last week, or maybe the week before, I can’t remember exactly, but it fit really well. I’m definitely not a mechanic or anything, so I was expecting it to be more of a pain, but it lined up like it should and didn’t take too long. saved me a lot of stress.
YOUNG
April 22, 2026
"Solid packaging, maybe a bit overdone"
My order showed up in a sturdy box, and the part itself was wrapped really well. Since I was mostly worried about dents or scratches, I was happy to see everything arrived in good shape.
The only thing I’d mention is that there was quite a bit of tape and padding to get through. I guess that’s better than not enough protection, depending on what you’re ordering, but it did feel like a little much. Overall though, the packaging did its job...
michael_Le00
April 19, 2026
"Found the Honda parts I needed"
I was trying to track down a few random parts for my older Honda carparts had way more choices than I thought it would. I liked that I could compare brands and prices right there without bouncing around from site to site. Found what I needed all in one place, which definitely saved me time. Happy with it, happy with the selection overall
ryan.Mark
April 16, 2026
"I was fully prepared for the…"
I was fully prepared for the usual shipping saga, but plot twist: it showed up super fast and everything went smoothly. No delays, no problems, no dramatic tracking updates—just an easy, hassle-free experience...
Steve_martinez03
March 28, 2026
"Easy Process and Good Fit"
The part matched my truck well, and the whole process was easy from start to finish. I only had to adjust one clip, but after that it fit just fine.
latoya1995
March 21, 2026
"The part showed up cracked, which was pretty..."
The part showed up cracked, which was frustrating and I was expecting at least a quick apology for the hassle. To their credit, they replaced it fast and didn’t make it difficult. It all worked out in the end, but the damaged delivery definitely wasn’t a great first impression.
MATYAS
March 20, 2026
"Fits fine, but the wait was annoying"
The description was accurate and it fit my car just like it was supposed to, so no surprises there. I’m happy with the part itself, but the waiting was frustrating. Once it finally arrived, everything worked out fine.
tyreecooks8059
March 13, 2026
"I was disappointed with the whole experience…"
I was disappointed with the whole experience, but I will say I got my refund fast. That was the one part that actually went smoothly
Keri-howell
March 12, 2026
"Backorder canceled, refund came fast"
I didn’t really pay attention to much besides the backorder situation, but once I decided to cancel it, the refund was handled quickly. That part went smoothly, which was what mattered most to me.
JanetMiller
February 24, 2026
"Showed up right on time"
The parts came exactly as ordered and showed up on the day they promised. that kind of on-time delivery feels ridiculous these days, in a good way. No complaints here.
marion_Garcia75
February 17, 2026
"Helpful and Easy Experience"
I had a question about my order and wasn’t expecting much when I sent a message. But customer service got back to me quickly, and they actually answered my question. How often does that happen these days? They even helped me double-check the part fitment before it shipped, which definitely saved me some stress. No runaround, no hassle, just simple and easy. So far, I’m happy with carparts.com.
denise2004
January 27, 2026
"I had a warranty replacement through CarParts it…"
I had a warranty replacement through carparts it was way easier than I expected. They handled it fast and didn’t give me any hassle at all, which is exactly how it should be, right?
JefferyGray_45
January 16, 2026
"Order arrived, but the tracking was stressful"
My order did show up in the end and the parts were fine, but the tracking was a bit frustrating. It sat there for a few days without any updates, which made me feel kind of pressured and unsure if I needed to follow up or do something on my end. Everything worked out, but I really wish the shipping updates had been clearer
ATWOOD
January 13, 2026
"I accidentally ordered the wrong part and had…"
I accidentally ordered the wrong part and had to return it. I’ve dealt with returns from other places before where it turned into a whole headache, but this was actually really simple. The refund came through faster than I expected too, so overall it was no big hassle, which I really appreciated.
AliceKent_86
January 06, 2026
"Support actually helped me get the right part"
I wasn’t totally sure which brake caliper fit my car, so I reached out before ordering. The guy in support actually knew his stuff and asked for the trim and engine, not just the year, which probably saved me from buying the wrong one. I was sitting in the driveway with my coffee getting cold while checking the info, so I appreciated that he was patient. The part showed up, matched what I needed, and fit just fine. Really happy with the help and the whole experience. 5 stars from me
LOVETT
December 30, 2025
"They’ve come through for me so far"
I’ve used them a few times now, they haven’t given me any problems. Maybe I’m just being too trusting, but each time they did what they said they would, so I really can’t complain...
Richard-dix
December 23, 2025
"Good price and fair shipping"
I’m usually careful about the total cost when ordering car parts online, especially because shipping can suddenly make a good deal not so good. With carparts.com, the part itself was already priced well, and the shipping cost was actually reasonable, which was a relief. The order was simple and everything went smoothly. I’d definitely consider ordering from them again as long as the shipping stays affordable

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CarParts.com Q&A

Why am i paying extra for overnight and receiving for 3 days, or so it says on delivery date.

My promo code didnt work. i put the code in and your site said it was invalid. can someone assist in correcting. katrina balatgek. 484.333.0642

I have order many thinks many times lately i have been getting information about a 10% rebate,but with each order no rebate. what is up? billy roger

Whyis this not being delivered sooner. it has been in wisconsin for almost a week

I had somebody calling about my order, asking questions about my person, like address, car brand, people living in the household, is it normal?

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